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Privacy Policy

CHARBEL BLINDS LTD. is committed to protecting and respecting your privacy. This policy (together with our Terms of website use) tells you how we will use any personal data that you provide.


The information we collect from you

We receive, store, collect and process any information you provide when you send us an e-mail, an online message via our site or information you provide in any other way, such as over the telephone. The information you provide may include personally identifiable information including your name, e-mail address, telephone number(s), residential or business addresses, and business name (if applicable) along with payment details (including credit or debit card information). We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. 

How we collect information

When you send us an email, an online message, telephone us or visit us in person, we may collect personal informationsuch as your name, address and email address (as outlined in "The information we collect from you", above). Your personal information will only be used for the purposes of dealing with your enquiry or order. We do not share your information with anyone else unless you proceed to make an enquiry or place an order for a product we do not manufacture ourselves.

Why we collect Non-Personal and Personal Information

We collect Non-Personal and Personal information for the following purposes:

  • To provide and operate our services;

  • To provide our users with ongoing customer assistance and support;

  • To provide our callback service;

  • To respond to emails and online messages;

  • To make enquiries or place orders with suppliers

  • To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we may use to provide or improve our business services;

  • To comply with applicable laws and regulations.


How we use, store, share and disclose your personal information

Our website is hosted on the platform. provides us with the online platform that allows us to present our products and services to you. Your data may be stored through's data storage, databases and the general applications. They store your data on secure servers behind a firewall. The data you provide may be used to complete job sheets and/or invoices and a copy of these will be stored, securely, at our trading location. We may store electronic versions of your data at a destination outside the European Economic Area ("EEA"). This is likely to be in the US where many cloud based servers are located. We currently use Google Drive to store the data we collect. 


Please refer to: Privacy Policy

Google Drive Privacy Policy

How we communicate with you

If you send us an email we will respond to you either by email or telephone. If you request a call back via our site we will contact you by telephone unless there is a valid reason why we are not able to, in which case we will email you or send you an SMS. 


If you place an order with us we may update you with progress by email, telephone or SMS. 


We may also contact you to resolve a dispute, to collect fees or monies owed, to process a refund, to send you details of any promotions or special offers, or as necessary to contact you to enforce our Terms of Business, Terms of Website Use, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Our site may contain links to other websites. These sites will have their own privacy policies.

Withdrawing your consent

If you do not want us to process your data anymore, please contact us at or send us mail to our trading address: 20 Gloucester Road, Ross-on-Wye, HR9 7LQ. 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you it has been updated so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Any questions?

If you like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to our trading address: 20 Gloucester Road, Ross-on-Wye, HR9 7LQ. 

V1. dated 27/05/2018

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