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Common questions
Are your prices the same as online-only retailers?
As a small local business it isn't possible to directly compete on price with online-only retailers. There are many reasons for this but, in a nutshell, online retailers have a business model based on volume. This means they sell at the lowest competitive price which drives the volume and, in turn, the volume results in big discounts from trade suppliers which lowers the cost price of the products. This is then reflected in the retail price. Some retailers also compromise on component durability and quality. As standard we use 32mm aluminium tubes with heavy duty tubes used on large blinds. In comparison we see blinds supplied by other retailer on 25mm aluminium tubes (reduced strength and durability) and, worst of all, cardboard tubes!
Why do you charge for fitting? Some retailers fit for free.
There are a couple of reasons why we, in common with carpet fitters, charge for installation. One reason is that the time spent at your property takes us away from other work elsewhere, and this in turn c. Although we charge for fitting we rarely if ever make profit from it. The revenue generated by our fitting service is used to pay for, maintain, insure, tax and fuel our company van which in turn allows us to offer a free no-obligation measure and quote service.
Are your products made in Ross-on-Wye?
We manufacture roller blinds, vertical blinds, Perfect Fit and Allusion in our workshop in Ross-on-Wye. Most of our Roman blinds are made locally. Everything else is sourced from specialist trade suppliers within the UK, including:
What are your opening hours?
Our showroom in Ross-on-Wye is open Monday to Friday 9.30am - 5pm and from 10am - 2pm on Saturdays.
Are you a dog friendly shop?
Yes we are! We absolutely love dogs.
Why do my blinds need to conform to Child Safety legislation when there are no children living here?
This is one of the most common conversations we have with customers and we appreciate it can be frustrating for some customers, such as those who live in retirement complexes, etc. We are not allowed to supply unsafe products even if a customer insists. We cannot issue a disclaimer except in commercial premises where children are unlikely to have access. In terms of residential premises there is always the likelihood that they may be accessed by children at some point (eg. grandchildren) and of course the window coverings may remain in place once a property is sold.