Common questions

Are your prices the same as online-only retailers?


As a small local business it isn't possible to directly compete on price with online-only retailers. There are many reasons for this but, in a nutshell, online retailers have a business model based on volume. This means they sell at the lowest competitive price which drives the volume and, in turn, the volume results in big discounts from trade suppliers which lowers the cost price of the products. This is then reflected in the retail price. Some retailers also compromise on component durability and quality. As standard we use 32mm aluminium tubes with heavy duty tubes used on large blinds. In comparison we see blinds supplied by other retailer on 25mm aluminium tubes (reduced strength and durability) and, worst of all, cardboard tubes! While we consider our prices are competitive within the sector, our business model is not based on volume and nor do we want it to be. Instead it is based on value for money, meaning we offer a quality product and a personal service. We also have a showroom where you can view demo blinds, browse fabrics and discuss your needs with a knowledgable member of staff - not available if you shop online. If things go wrong we are on hand to put them right, and aftercare is guaranteed for 24 months post-purchase.




Why do you charge for fitting? Some retailers fit for free.


There are a couple of reasons why we, in common with carpet fitters, charge for installation. One reason is that the time spent at your property takes us away from other work elsewhere, and this in turn c. Although we charge for fitting we rarely if ever make profit from it. The revenue generated by our fitting service is used to pay for, maintain, insure, tax and fuel our company van which in turn allows us to offer a free no-obligation measure and quote service. When retailers tell you there are no hidden extras and fitting is free be wary. For the retailer there is always a cost to fitting - time, materials and the vehicle used to attend. This has to be paid for somehow, and it is common for the price of the blinds to be uplifted to offer this 'free' service.




Are your products made in Ross-on-Wye?


We manufacture roller blinds, vertical blinds, Perfect Fit and Allusion in our workshop in Ross-on-Wye. Most of our Roman blinds are made locally. Everything else is sourced from specialist trade suppliers within the UK, including: Venetian blinds - manufactured in Northern Ireland Pleated roof blinds & Vision blinds - manufactured in the north east of England Intu blinds - manufactured in Scotland




What are your opening hours?


Our showroom in Ross-on-Wye is open Monday to Friday 9.30am - 5pm and from 10am - 2pm on Saturdays. In Monmouth we are open 10am - 4pm Monday to Friday, 10am - 2pm Saturdays. Both showrooms are closed on Sundays and Bank Holidays.




Are you a dog friendly shop?


Yes we are! We absolutely love dogs.




Why do my blinds need to conform to Child Safety legislation when there are no children living here?


This is one of the most common conversations we have with customers and we appreciate it can be frustrating for some customers, such as those who live in retirement complexes, etc. We are not allowed to supply unsafe products even if a customer insists. We cannot issue a disclaimer except in commercial premises where children are unlikely to have access. In terms of residential premises there is always the likelihood that they may be accessed by children at some point (eg. grandchildren) and of course the window coverings may remain in place once a property is sold. See our Child Safety page for more details and specific FAQs relating to installation.





Trading addresses:

20 Gloucester Road

Ross-on-Wye

Herefordshire

HR9 5LQ

Tel: 01989 218118

23 St. Thomas' Square

Monmouth

NP25 5ES

Tel: 01600 228050

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Registered Office Address:

c/o 24 Queen Avenue

Queen Insurance Building

Dale Street

Liverpool

L2 4TZ

Regulatory & Policies:

Registered as a Company in England and Wales. 

Company no. 11302787 

VAT No. 316991967 

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© 2020 Charbel Blinds Ltd